At Pozfly Ltd, we are committed to providing high-quality SEO and digital marketing services. This Refund & Cancellation Policy explains when a customer may request a cancellation or refund for services purchased from us.
If you wish to cancel an order before we have started providing the agreed services, please contact us as soon as possible.
Where work has not yet commenced, we may cancel the service and issue a refund to the original payment method, subject to any work or costs already incurred in preparing the project.
Due to the time and resources involved in SEO and digital marketing services, payments are generally non-refundable once work on the agreed service has commenced.
This may include, but is not limited to, SEO audits, keyword research, competitor research, on-page optimization, technical SEO work, content optimization, strategy development, reporting, and other agreed digital marketing activities.
Once the agreed service has been completed and delivered, payments are generally non-refundable.
If you believe that the service delivered does not correspond to what was agreed, please contact us with details of your concern. We will review the matter and, where appropriate, work with you to resolve the issue.
Search engine optimization involves third-party search engines and many factors outside our control. While we provide our services professionally and work toward improving our clients' search visibility, we cannot guarantee specific rankings, traffic levels, leads, sales, or other particular results unless expressly agreed otherwise in writing.
A lack of a particular ranking or result does not by itself qualify a completed SEO service for a refund.
If you believe you have been charged more than once for the same service or that a payment was made incorrectly, please contact us promptly. We will investigate the transaction and refund any verified duplicate or erroneous payment where appropriate.
To request a cancellation or refund, please contact Pozfly Ltd and provide your name, payment or invoice reference, the service purchased, and the reason for your request.
Refund requests are reviewed individually based on the service purchased, the work already completed, and the circumstances of the request.
Where a refund is approved, it will normally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider or financial institution.
Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable consumer law.
If you have any questions about this Refund & Cancellation Policy or would like to request a cancellation or refund, please contact us through the contact information provided on our website.
Company: Pozfly Ltd